awse

Frequently Asked Questions

• Will my design look exactly like the live preview?

  Yes, the live preview is an accurate example of the design that we will print on to your chosen product.

  For some products, a live preview button is not available. For these products, our designers will create printable artwork after receiving your order. You’ll receive the artwork preview by email within 2–3 business days and can request changes before printing.
  
  You’ll have 12 hours to approve the artwork or send us your edit requests. If we don’t hear from you within 12 hours, we’ll consider the artwork approved and proceed with printing.
  
  Our email may end up in your Spam or Junk folder. If you don’t see it in your inbox, please check your All Mail folder as well.

• Can I print more than one pet on my product?

  Depending on the product, we offer anywhere from 1 pet to 5 pets to be printed in the same design together.

  So yes, you usually can add more than one pet to your design. This is often offered free of charge, but in some cases you may see an additional charge on the product page for additional photo uploads.

• What if I don't like my order?

  If you receive your personalized order and are unhappy for any reason, please contact our support team and we will make it right.

• What should I consider when choosing my photo?

  When selecting a photo, make sure it is well-lit (preferably with daylight and no flash) and clear, not blurry. Since we cannot review each order, you are responsible for ensuring the quality of the photo you upload.

  We check all pet photos we receive. Usually the photo is perfectly fine. If there's a problem we'll email you and explain the issue, and request some new photos via email.

• Can emojis or other characters be printed?

  Unfortunately, emojis, Chinese, Cyrillic, and other special characters cannot be printed. If these are entered, they will appear as blank spaces. Please only use letters from the Latin alphabet.

• How can I place an order?

  For non-personalized products, simply add the item to your cart and proceed to the next step.

  For personalized products, please make sure to fill in all required customization fields before moving forward. Don’t forget to click the “Preview Your Personalization” button to double-check spelling, design choices, and details. This helps ensure your order is created exactly as you want before adding it to the cart.

  Once ready, click “Checkout”, enter your shipping address carefully (use an address where you can reliably receive packages), select your preferred payment method, and complete the order.

  For some products, a live preview button is not available. For these products, our designers will create printable artwork after receiving your order. You’ll receive the artwork preview by email within 2–3 business days and can request changes before printing.

  That’s it! 🎉
  
  We’ll take care of everything else for you 😊🐾