Discover more in our FAQ
If you still need help then please contact us at contact@pawntify.com or hit the Help button at the bottom right corner. Our agents will review your request and get back to you within 24 hours.
Have a question or comment? Don't be shy: Reach out and say hi!
Support hours: Monday-Friday, 7am-3pm
Design Related Questions
We can design a portrait for any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs!
Our artists are incredibly talented and can work with any animal on Earth.
Yes the live preview is an accurate example of the design that we will print on to your chosen product.
Note that there may be some minor color difference due to the resolution and color vivacity settings on your device. But these differences are often undetectable to the human eye.
Depending on the product, we offer anywhere from 1 pet to 5 pets to be printed in the same design together.
So yes, you usually can add more than one pet to your design. This is often offered free of charge, but in some cases you may see an additional charge on the product page for additional photo uploads.
We check all pet photos we receive. Usually the photo is perfectly fine. If there's a problem we'll email you and explain the issue, and request some new photos via email.
Easy! Choose your favorite design on our website - ranging from custom photo blankets and mugs, to personalized vintage style tees, greetings cards and lots more.
Then, add your customizations ranging from photo uploads and custom icons and text.
See your creation using the live preview and once you're happy, place your order.
We will print and ship your personalized print as fast as possible.
Product Related Questions
Our T-shirts are made of heavy cotton and heavy cotton tends to shrink slightly after the first wash. If you want to wear it loosely, you may consider ordering a size up.
Our products are committed to our size guide, with a variation of 1 inch at maximum. Any deception larger than 1 inch should be considered defective so please file for a claim.
And while you maybe a regular Medium, you should still review the size guide for the length and width of a Medium to see if these are your actual measurements. This especially applies to Women's T-shirts as these are reported by several customers to be on the smaller side.
There should be a size guide button right above the size options in the product page for your reference. Please reflect the size guide on your true body measurements instead of selecting the size just because it's the one you usually go for from other clothing sites.
You may find instructions on How to care for your product(s)– and keep them for longer in the product description listed in each product page. If you think any piece of information is missing or confusing, please feel free to Contact ushere.
• Read the label: The tag on the inside of the shirt will give instructions on how to properly wash and dry the shirt—keep in mind that just because the tag says that it’s ok to throw it into the dryer, doesn’t necessarily mean you should do so.
• Detergent: some detergents only work well in hot water so make sure you pick detergents that are specifically designed for cold water and washing T-shirts. Remember to use the right (amount of) detergent as too much will wear out your shirt before it's time.
• Washing: Wash inside out with cold water with similar colors using a gentle/delicate cycle. Consider investing in a mesh laundry bag just like how you protect delicate items in a mixed laundry load.
• Ironing: Only if absolutely necessary. Iron inside-out on the lowest setting. Try to move the iron as quickly as possible and avoid running it over the graphic prints or areas that don’t have any wrinkles.
• Drying: Remove the T-shirt when it is still damp to the touch and hang dry in a well-ventilated area. Avoid any direct contact with sunlight. The UV rays that it gives off can fade the colors or crack the logo or design.
• No-Nos: Avoid using bleach and do not tumble dry or dry clean.
Hand washing is a printed mug's best friend. The extreme temperatures of dishwashers have been known to cause imprints to fade or chip away prematurely.
Modify/Cancel order
For non-personalized products, simply add the item to your cart and proceed to the next step.
For personalized products, please make sure to fill in all required customization fields before moving forward. Don’t forget to click the “Preview Your Personalization” button to double-check spelling, design choices, and details. This helps ensure your order is created exactly as you want before adding it to the cart.
Once ready, click “Checkout”, enter your shipping address carefully (use an address where you can reliably receive packages), select your preferred payment method, and complete the order.
That’s it! 🎉
We’ll take care of everything else for you 😊🐾
You will have within 03 hours after placing an order to cancel your order.
Please include your order ID and a reason for your cancellation as we’re always looking to improve.
To cancel an order, please contact our support team viaContact Us.
After this timeframe, the order is locked for processing and no information including product or shipping address details can be modified/cancelled.
You will have within 03 hours after placing an order to modify your order.
Please request Change product sizing/color or Change artwork/text and provide your order ID with detailed information viaContact Us. We'll do everything we can to accommodate your request. But please bear in mind that we cannot change an order once it has entered into production.
After this timeframe, the order is locked for processing and no information including product or shipping address details can be modified/cancelled.
If the shipping address on your order is incorrect, please get in touch with our support team as soon as possible so that we can make our best effort to request a shipping address change with our fulfillment center. Please request the option "Modify my order detail" viaContact Us. Please keep in mind, you can change the shipping address within 12 hours of placing the order.
The billing address cannot be changed once the order is put in. Please rest assured that as long as the shipping address is correct, the order will be delivered to you.
If you had made several orders and received emails stating that all have been canceled, please rest assured that all of them have been combined into one merge order for better supervision and will be processed as usual. This, however, doesn't equal reduced shipping fee or a discount price.
Problem With Order
All items at Pawntify are made after customers place orders so we cannot accept returns when the customers suddenly have a change of mind upon receipt. Pawntify, however, do stand behind our products and will offer reprints if the products are indeed defective, wrong or damaged. You only need to Email us with well-focused photos of the product(s) and we will review the claim immediately.
If you had received a defective/damage product, please lodge a ticket with well-focused photos of the shipping label(s) and the product(s) via the Help button at the bottom right corner and we will review the claim immediately.
If a replacement is confirmed by our agents to be in the making, please rest assured that the production time should be the same with the original item. If it's been a while and you still haven't received the reprint, kindly Contact ushere.
Preview images may slightly differ from the real products due to file rendering process and the light of your monitor's display, thus, we sincerely ask for your understanding in case of minimal difference. Meanwhile, if you think the difference is unacceptable, please don't hesitate to Contact ushere and bring your concerns to our attention. And please don't forget to submit a photo of the product(s) as well.
Delivery & Shipping
The tracking number should be sent to you via email as soon as the order is ready to ship. If you don't see new updates in the tracking for a while (14 days), please feel free contact via email contact@pawntify.com or via the Contact Us. We will look further into the issue and get back to you in a timely manner.
We connect with many vendors across the U.S., so depending on the locality as well as the vendor's choice, different carriers will be used. For example, USPS carrier has more facilities and resources in a certain state, then the vendor of that state will choose to use USPS for the fastest and most convenient delivery. In general, there will be many reasons to decide which carrier to use and cannot be chosen by the customer.
You can track your order shipping status here: https://pawntify.com/apps/trackorder
You can either track your order information with your email + the full name under the order or the tracking number of the order. Please note that tracking information will only show up once the order is shipped out. If it hadn't been shipped yet, the page will likely to be blank. But no worries, your order will be on its way soon! If no new updates are shown after awhile, you are encouraged to contact our Support team by hitting the Help button at the bottom right corner or via email contact@pawntify.com.
Your order should be processed as soon as it's confirmed. The processing time can be seen in each product page so please make sure the information is reviewed with great attention. You can check out more here: https://pawntify.com/pages/shipping-and-delivery
You will receive a shipment confirmation when your order has been dispatched from our warehouse. The email contains your tracking number and a link where you can follow the progress.
If the tracking information for your order hasn’t been updated in several days. Here are some reasons behind tracking information may not be updated:
- Holiday Rush
- Delay on the part of the carrier
- Weather Conditions
- Packages are not scanned at intermediary stops
So it looks like nothing is happening. Other times, it's just the carrier running behind. It happens from time to time so we sincerely hope for your understanding and patience. If the lack of updates drag on for more than 2 weeks, please feel free to logde a ticket via Contact Us. We will look further into the issue and get back to you in a timely manner.
The shipping fee may change from time to time depending on our margins, the package weight and the shipping destination. Also, an extra charge will be imposed with each item added. Please make sure to check the shipping fee at check-out carefully.
The delivery time should stay in line with the time frame shown on the product page. You can find out more here:
https://pawntify.com/pages/shipping-and-delivery
Different lines of products may be fulfilled in different locations so split packages are not unusual. The tracking links corresponding to each package should be sent to you as soon as the packages are shipped out so no worries. However, if the emails indicate that all items have been delivered but certain item(s) are missing, please feel free to contact via email contact@pawntify.com or via the Contact Us. We will look further into the issue and get back to you in a timely manner.
If you mean to say that all items were included in one order, then the shipping fee will be determined based on the total weight. If you had made multiple orders then please be informed that the shipping fee cannot be reduced as each orders will be processed respectively.
We ship packages DDU (Deliver Duty Unpaid). Import duties and taxes for international shipments may be due upon arrival in the destination country by the receiver. The payment value depends on the total value of the package and varies by country. If this happens to your order, please kindly submit the bill to us, we will reimburse you the amount upon seeing qualified documents.
Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. You may also need to check with your neighbors and family members in case they have misplaced the package. If none of the above works and the order still doesn't show up after several days, please contact our Support team via the Help button at the bottom right corner for more assistance.
Packages are usually returned to the sender when the address given is insufficient (wrong or doesn't have secondary address such as apartment number if the customer resides in an apartment building, etc.) or when the customer is absent during several delivery attempts. If it's due to the former, we regret to inform you that you will not be eligible for our after-sale policy. Please contact our Support team if you wish for a paid reprint or a detailed analysis on the issue. If it's the latter, please kindly contact the local Post Office to see if the package is still stored there. If not, you may contact us here and our agent will look into this for you.
Sometimes when the delivery agent cannot find a safe place to leave your package or when they missed it while collecting their packages in the morning, they will leave you an absentee note with instructions on how and where to collect the package. You may also check the tracking link as all information should be updated there.
Payments
Please make sure the following information is valid/correct. You should try to enter the information again if you have changed them recently.
- Card number
- Expiration date
- Security code
- Billing address
Besides, we currently have 2 payment gateways: USA and Singapore. The transaction may not push through if the payment is routed to our international gateway while your card is not allowed internationally.
Other reasons might be insufficient funds, blocked cards, or exceeded withdrawal amount. To better understand what may have caused the decline, we recommend that you contact your card issuer or financial institution directly to inquire about the specific reason for the decline.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy)
As mentioned on our Payment Methods page, Pawntify currently accepts Credit and Debit Cards only.
Available payment method:
* Credit / Debit Card: We accept Visa, American Express, and Mastercard.
Not available at this time:
* PayPal (Coming Soon)
* Cash on Delivery (COD)
Please note that all payments are processed in US Dollars (USD), which is our primary currency. If your bank or card provider uses a different currency, the final amount charged may vary slightly due to exchange rates and bank fees.
If you need any assistance, feel free to chat with our support team—we’re always happy to help 🐾
Credit Cards: We accept Visa, American Express, and Mastercard,
Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.
PayPal: Coming Soon!
If you're living in EU countries or Australia, it's your liabilities to pay tax to your government (if you're required to) on your own, we're not collecting any taxes.
Customer Support
You should expect to receive a response within a couple of hours.
During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.
Subscription
When you first visit Pawntify, there will be a pop-up window asking you to sign up for a discount price, please submit your full name and email to keep updated with our on-trend collections and promotions.
If you find the constant updates from us bothersome, please hit the Unsubscribe button at the bottom of the latest email you receive from us, you will be led to a window where you will be asked to confirm your request, please hit Unsubscribe again. Meanwhile, we always love to hear more from our customers so let us know if you think we should stop flocking our customers with promotional emails.